It is important to LiveHealth Online that users with diverse abilities, skills and needs be able to navigate this website.
Therefore, this site has been developed to comply as much as possible with the W3C's Web Content Accessibility Guidelines 1.0M to 'AA' level, and with the criteria of Section 508 Guidelines on website accessibility.
The site has also been designed with access key assignments to allow easy keyboard navigation.
Mobile and tablet devices are supported.
Browser usage will differ by browser. The following browsers are supported:
- Internet Explorer 9 and above
- Firefox Latest version
- Chrome Latest version
- Safari Latest version
- Opera Latest version
Help us make this website more accessible
We are trying to make this website as accessible as it can be for all of our visitors. If you have any problems accessing information on this website please let us know. We welcome your feedback and suggestions. Please call our customer support line at 1-(855) 603-7985 or contact us through the other channels provided on our Contact Us page.
Can I use LiveHealth Online if I have vision loss?
Yes. Just call 1-855-603-7985. A Customer Support representative will help you sign up for a LiveHealth Online account. He or she can connect you by telephone to the first available doctor. You will not yet be able to have a visit on the computer or a mobile device such as your tablet or smartphone. We always look for ways to improve how we serve you and are working to eventually include live video visits for those with vision loss.
Can I use LiveHealth Online if I have hearing or speech loss?
Yes. You can sign up for a LiveHealth Online account or log in to have a visit with a doctor using a computer with a webcam. When you log in, you choose a doctor. Next, complete the required information on the computer screen and you’ll be able to see the doctor you requested.
During the visit, you’ll use the chat box to converse with the doctor. If you need Customer Support, you can use the relay service (711). Go to the Contact page on livehealthonline.com to see how. Chat capability is not yet available on mobile devices as such as a tablet or smartphone.
Can I use LiveHealth Online if I have a physical disability?
Yes. On your computer with a webcam, select Sign up to create an account or choose Login to visit with the doctor. If you are not able to use the Sign up or Login buttons, call Customer Support at 1-855-603-7985. Someone will help you sign up and log in to connect you with the first available doctor. You can visit on a computer, but not yet on a mobile device such as a tablet or smartphone.