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Affected by hurricane Harvey?  We’re here to help.

Residents of Texas and Louisiana affected by Hurricane Harvey can visit with a board-certified doctor or licensed therapist for free using LiveHealth Online. Sign up and select Help for Harvey to get started. 

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LiveHealth Online is an easy way to get the care you need using your smartphone, tablet or computer with a webcam. All you have to do is sign up and select Help for Harvey Medical to visit with a doctor or Help for Harvey Psychology to schedule a 45 minute counseling session at no cost to you.

LiveHealth Online is offering free visits to anyone affected by Hurricane Harvey in Texas or Louisiana until December 31, 2017.

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Frequently Asked Questions

What can doctors treat using LiveHealth Online and when are they available?

The doctors you see using LiveHealth Online are available on demand 24 hours a day, 7 days a week and can treat common health issues like the flu, cough, cold, pink eye, sore throat, urinary tract infections, skin infections, skin rash, strains, sprains and more.  There are no appointments or long wait times. Just sign up or login and select Help for Harvey Medical to begin your visit.

 

During your video visit the doctor can assess your condition, provide a treatment plan and send a prescription to the pharmacy you select, if medically necessary.

What can therapists treat using LiveHealth Online and when are they available?

Licensed therapists and psychologists are available to provide support if you’re feeling stressed, anxious, suffering from post-traumatic stress syndrome or having a tough time coping with how hurricane Harvey has affected you. To have a free visit using LiveHealth Online just sign up or log in and select Help for Harvey Psychology, then you can schedule a visit by provider or by selecting a date and time that works best for you. Therapists are available 7 days a week with night and weekend appointment options.

Can LiveHealth Online handle an emergency medical situation?

Video doctor visits are best when you have a non-emergent medical condition. You should not use LiveHealth Online if you are experiencing a medical emergency. If you are experiencing a medical emergency, please call 911.

Can I get a prescription or a prescription refill?

The doctor you see using LiveHealth Online will assess your condition and provide a treatment plan as a result of your visit. Doctors can send prescriptions to the pharmacy you select as a result of your visit if it’s determined to be medically necessary by the doctor. Prescription refills can be provided as a result of a video doctor visit if the refill is determined to be medically necessary by the doctor.


Doctors using LiveHealth Online do not issue prescriptions for controlled substances regulated by the DEA. Therapists and psychologists using LiveHealth Online cannot prescribe medication as a result of the visit.

I have Anthem or Amerigroup as my health plan, can I still have a free visit with a doctor or therapist using Help for Harvey?

Yes, free video visits through LiveHealth Online are available to anyone living in Texas or Louisiana. Video doctor visits through Help for Harvey Medical and Help for Harvey Psychology will not be applied to the video visit benefit through your health plan.

Need help using LiveHealth Online?

Contact our customer service team at 1-888-LIVEHEALTH (1-888-548-3432).